Terms and Conditions

These Terms and Conditions (“Terms”) govern purchases of Lithsted Decks from the public website at https://lithsted.com and use of that website.

By placing an order, you agree to these Terms. If you do not agree, do not place an order.

How Lithsted handles personal data is described in the Privacy Policy.

Nothing in these Terms affects any statutory rights you may have that cannot lawfully be excluded or limited.

The website and Decks are supplied by Lithsted Ltd, a company incorporated in England and Wales with company number 17015657.

Registered office:

71-75 Shelton StreetCovent GardenLondonUnited KingdomWC2H 9JQ

Director: Jawad Hassan Ahmed

Contact: support@lithsted.com

A Lithsted Deck is a physical countertop product with four tile positions. You choose which supported tile sits in each position and the destination that tile should open. Lithsted prepares the Deck from the configuration agreed with you.

Tiles can use NFC and a QR code so a customer can tap or scan. A Deck makes those destinations easier to reach. It does not guarantee reviews, ratings, bookings, sales, revenue or search ranking.

Minor variations in colour, finish or print can occur and do not automatically mean the goods are faulty.

The current customer price is £70 per Deck. Shipping is charged once per order, not per Deck: £5 UK shipping (1–3 working days); £10 EU shipping (3–10 working days); £20 Rest of the world shipping (3–10 working days).

Lithsted confirms the price and shipping before an order is accepted. Lithsted does not add a separate customer account fee.

This website does not take payment online. To buy a Deck, contact Lithsted with your name, business name, and contact details. You do not need an account.

An order is accepted when Lithsted confirms it. Sending an enquiry does not by itself complete a purchase or a payment.

You are responsible for the destinations you submit. Links must be lawful https destinations that you are allowed to use. Lithsted may refuse a configuration that is incomplete, unsafe, or not one of the supported tiles.

Lithsted programmes the Deck from the configuration agreed before the order is accepted. Check the positions carefully before you confirm.

If an order has not yet shipped, you may request cancellation by emailing support@lithsted.com. Lithsted will attempt to stop fulfilment where possible.

This operational process does not reduce any statutory cancellation rights that may apply.

Lithsted accepts qualifying hardware return requests made within 14 days from the day of delivery. Contact support@lithsted.com to start the return or refund process. You may be asked to return the goods before a refund is completed.

Who pays return postage depends on the reason for return and on applicable law. Faulty, damaged, misdescribed or otherwise legally non-conforming goods are dealt with in accordance with applicable statutory rights.

Nothing in these Terms restricts broader mandatory consumer cancellation or faulty-goods rights that may apply under UK law.

Delivery is 1–3 working days to the United Kingdom, and 3–10 working days to the EU and the rest of the world, to the address agreed for the order. Title and risk pass in accordance with applicable law and the shipping arrangements for the order.

Where a Deck includes a Lithsted Review Helper tile, the helper is there so a genuine customer can turn their own experience into a written review. The customer supplies the facts and opinion, can review any draft, and decides whether to copy it or continue to Google.

Lithsted does not automatically publish reviews and does not guarantee that Google will accept or publish a review.

You must not use a Deck or the Review Helper to:

• fabricate reviews or fake customer experiences;
• pressure customers into statements they do not believe; or
• misrepresent genuine customer sentiment.

You must not use the website or a Deck for unlawful activity, fraud, fake reviews, or to submit harmful or misleading links.

Lithsted owns or is licensed to use the Lithsted name, logo, Deck and tile designs, and this website. You receive the physical Deck you buy. You do not receive ownership of Lithsted’s branding or designs.

Except where the law says otherwise, Lithsted does not guarantee uninterrupted third-party services such as Google, Instagram, Facebook, TikTok, Tripadvisor, or a booking provider. A Deck is supplied so customers can reach the destinations you configured.

Nothing in these Terms excludes or limits any statutory rights that cannot lawfully be excluded or limited.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including, where applicable, liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

[LEGAL REVIEW REQUIRED: CONFIRM LIABILITY CAP FOR COMMERCIAL USERS]

Lithsted’s handling of personal data for this website and Deck orders is described at https://lithsted.com/privacy.

These Terms are governed by the law of England and Wales. The courts of England and Wales have jurisdiction for disputes with business users. Mandatory consumer protections and jurisdiction rights remain unaffected where they apply.

Lithsted may update these Terms from time to time. The “Last updated” date will change when we do. The Terms in place when you pay apply to that order.

Lithsted Ltd

71-75 Shelton StreetCovent GardenLondonUnited KingdomWC2H 9JQ

support@lithsted.com

Company number: 17015657